FAQs

How do I know that the products you sell are authentic?

As an authorized online distributor for all of the designers we feature, we unconditionally guarantee that every item we sell is 100% authentic. 
Please note that we are unable to comment on the authenticity of any items not purchased from kapadialabel.com

Which size should I choose?

All products are sold by the international sizing scheme used by the designer. 
As sizes can vary greatly by designer, we have also provided the actual dimensions of each product for you to compare with your own body measurements. Where an item runs small or large to size, this will be identified within the 'size & fit' tab on every product page.
In addition, our customer care team can answer all your questions on sizing and fit - simply email info@kapadialabel.com for advice.

Are the colours of products shown on the website accurate?

While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.

How do I know if an item is in stock?

All items are in stock unless ‘SOLD OUT’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email info@kapadialabel.com to find out if there is a backorder for that item

What payment methods does Kapadia Label Shop accept?

We accept Visa, MasterCard, American Express, PayPal and debit cards. 
We also have Pre Payment by Cash and Net Banking options.
Please note that we do not accept any other methods of payment apart from those listed above.

Is it safe to use my credit card online at Kapadia Label shop?

At Kapadia Label Shop, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at Kapadia Label Shop.

Do I need to sign for my order?

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature.

Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

How much duties and taxes will I have to pay?

For Canadian Customers.
Product prices displayed are inclusive of all taxes and duties.
For International Customers.
Product Prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.

Can I add items to an existing order?

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

Does KAPADIA LABEL have seasonal sales?

Kapadia Label, like offline shops, offers seasonal sales. 

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.
To register at Kapadia Label, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.

Please note that Kapadia Label may use your contact details to inform you of the latest arrivals from your favourite designers and fabulous new services via email. If you would prefer not to receive these updates, please email unsubscribe@Kapadialabel.com
Click here to read our PRIVACY POLICY in full.

What are cookies? Should I be worried about them?

A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.